</noscript> <!-- End Google Tag Manager (noscript) --> <!--====== Header Part Start ======--> <header class="main-header"> <!--Header-Upper--> <div class="header-upper"> <div class="container clearfix"> <div class="header-inner"> <div class="logo-outer"> <div class="logo"> <a href="https://imserv.com/"> <img src="/jobs/image/1882/5d71488f-5c11-40eb-9732-4f0fb2a5931f/600/600" alt="Logo"> </a> </div> </div> <div class="nav-outer d-flex align-items-center clearfix mx-lg-auto"> <!-- Main Menu --> <nav class="main-menu navbar-expand-lg"> <div class="navbar-header"> <div class="logo-mobile"> <a href="https://imserv.com/"> <img src="/jobs/image/1882/5d71488f-5c11-40eb-9732-4f0fb2a5931f/600/600" alt="Logo"> </a> </div> <!-- Toggle Button --> <button type="button" class="navbar-toggle" data-toggle="collapse" data-target=".navbar-collapse" aria-controls="main-menu"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> </div> <div class="navbar-collapse collapse clearfix" id="main-menu"> <ul class="navigation clearfix"> <li class=""><a href="/jobs/home/">Home</a></li> <li class=""><a href="/jobs/vacancy/find/results/action/posbrowser_resetto/?pagestamp=f4832829-8187-4179-b3cf-f0f27b447e14">Job Search</a></li> <li class=""><a href="/jobs/alertregister/">Job Alerts</a></li> </ul> </div> </nav> </div> <div class="menu-right d-none d-lg-flex align-items-center"> <a href="/jobs/login/" class="login">Login <i class="fas fa-user"></i></a> <a href="/jobs/vacancy/find/results/action/posbrowser_resetto/?pagestamp=f4832829-8187-4179-b3cf-f0f27b447e14" class="theme-btn style-two">Apply Now <i class="fas fa-arrow-right"></i></a> </div> </div> </div> </div> <!--End Header Upper--> </header> <!--====== Header Part End ======--> <!-- eArcu Content --> <section class="page-banner bg-primary" style="background-image: url('/jobs/custom/Empower_01/resources/images/shapes/banner-bg.png');"> <div class="container"> <div class="banner-inner"> <h1 class="page-title">Senior Manager, Complex Metering</h1> <section id="breadcrumb"> <a href='/jobs/home/'><i class='fa-duotone fa-house'></i></a> <i class='fa fa-angle-right'></i> <a href='/jobs/vacancy/find/results/action/posbrowser_resetto/?pagestamp=f4832829-8187-4179-b3cf-f0f27b447e14'>Search & Apply</a> <i class='fa fa-angle-right'></i> Job description </section> </div> </div> </section> <div id="content-main" class="content-warp py-5"> <section class="template-home"> <div class="section-overlay-layer"> <div class="container"> <!-- Content --> <div id="eaContainer"> <div id="content_wrapper" class="pos_description earcu_body earcu_pos_description earcu_lang_en-gb"> <div class="mainearcublock"> <!-- eArcu Content --> <div id="pageContent"><div id="Pos_Description_pageView" class="pageView"><div class="pageViewMain pageViewMainArea pageViewMainAreaWithoutLayoutTable"> <!-- Start of block - posdesc //--> <div id="posdesc_pageBlockContainer" data-blockid="posdesc" class="pageBlockContainer pageBlockContainer_TextTagReplacementBlock PosDescriptionBlockContainer PageBlockContainer_NormallyBorderLess"><div class="pageBlockContainerTop"></div><div class="pageBlockContainerMiddle"> <div id="posdesc_pageBlockOverlay" class="pageBlockContentOverlay"></div> <div id="posdesc_pageBlockLoadingContainer" class="pageBlockContentLoadingContainer"><div id="posdesc_pageBlockLoading" class="pageBlockContentLoading"></div></div> <div id="posdesc_pageBlock" class="pageBlockContent pageBlockContentNoHeader pageBlockContent_TextTagReplacementBlock pageBlockContentNoHeader PosDescriptionBlock NormallyBorderLess"><div class="pageBlockInner pageBlockInner_TextTagReplacementBlock"><div class="posDescriptionContainer posDescriptionContainer317"> <div class="jobValues"> <div class="posdescriptionPropertyBox"><ul class="jobSum"><li class="jobSumItem SumItem_displaysalarydescription"><div class="jobSumLabel">Salary:</div><div class="jobSumValue">Competitive </div></li><li class="jobSumItem SumItem_codelist5value"><div class="jobSumLabel">Location:</div><div class="jobSumValue">Milton Keynes </div></li><li class="jobSumItem SumItem_codelist2value"><div class="jobSumLabel">Website Category:</div><div class="jobSumValue">Field Operations </div></li><li class="jobSumItem SumItem_codelist7value"><div class="jobSumLabel">Contract Type:</div><div class="jobSumValue">Permanent </div></li><li class="jobSumItem SumItem_pospublishenddate"><div class="jobSumLabel">Closing Date:</div><div class="jobSumValue">23 October 2026 </div></li></ul></div> </div> <!--posdesccss empty --> <div class="LeftJobBox"> <div class="PosDescriptionText"> <div class="descriptionHeader"> </div> <div class="earcu_posdescriptionContainer"><div class="earcu_posdescription"><div class="earcu_posdescriptionnote"><p><strong>About the Company</strong></p> <p>At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.</p> <p><strong>About the Role </strong></p> <p>To lead the operational delivery and development of IMSERV's complex metering services, combining senior responsibility for Alt HAN delivery and metering projects. The role supports the Head of Complex Metering in setting direction, improving performance, developing new services and converting innovation and trials into safe, scalable business-as-usual delivery. The role is a senior point of contact for internal and external stakeholders, including Alt HAN Co and LCCC, and provides leadership across customer delivery, project mobilisation, resource planning, commercial performance, quality and continuous improvement.</p> <p><strong>Responsibilities </strong></p> <ul> <li>Translate the Complex Metering strategy into clear operational plans, priorities, measures and delivery roadmaps.</li> <li>Lead performance across Alt HAN and complex metering projects, ensuring customer, financial, industry, contractual and internal KPIs and SLAs are understood and achieved.</li> <li>Maintain oversight of demand, workflow, resource, capability and capacity, taking action to address constraints and protect customer commitments.</li> <li>Provide accurate performance, risk, financial and delivery reporting to the Head of Complex Metering and senior stakeholders.</li> <li>Lead structured recovery plans where delivery, quality, customer experience or commercial performance is below expectation.</li> <li>Support the Head of Complex Metering to identify and assess opportunities for growth across complex metering and adjacent services.</li> <li>Work with Commercial, Product, Technical and Operational teams to shape propositions, assess delivery feasibility and define the operating model for new services.</li> <li>Lead or support innovation activity, pilots and trials, ensuring clear objectives, governance, measures, learning and decisions on scale-up.</li> <li>Act as a senior operational contact for Alt HAN Co, LCCC, customers, partners and relevant industry stakeholders.</li> <li>Lead resolution of significant escalations, risks and dependencies, coordinating internal and external parties to achieve sustainable outcomes.</li> <li>Coach and develop team leaders and specialists, strengthening succession, technical capability and cross-functional working.</li> </ul> <p> </p> <p><strong>What you'll need </strong></p> <p><em>Knowledge & Qualifications</em></p> <ul> <li>Strong knowledge of UK electricity metering and field-service operations; knowledge of complex metering, Alt HAN, CVA or capacity-related services is advantageous.</li> <li>Sound knowledge of operational governance, project delivery, process improvement, quality management and health and safety.</li> <li>Commercial and financial awareness, including the ability to assess cost, benefit, delivery feasibility and risk.</li> <li>Strong system and data literacy, including Microsoft Office and operational reporting tools.</li> <li> Relevant project, operational, safety or leadership qualification is desirable.</li> </ul> <p> </p> <p><em>Experience</em></p> <ul> <li>Proven management experience in metering, utilities, field operations, technical services or a comparable regulated environment.</li> <li>Experience leading complex customer or operational delivery across multiple teams, partners and dependencies.</li> <li>Experience managing senior internal and external stakeholders and resolving material escalations.</li> <li>Experience of mobilising projects, pilots, trials or new services into business-as-usual operation.</li> <li>Experience leading through team leaders or specialists and developing capability and succession.</li> <li>Experience managing subcontractor or third-party delivery is desirable.</li> </ul> <p><em> </em></p> <p><em>Skills</em></p> <ul> <li>Strategic and commercial thinker who can convert direction into practical delivery plans.</li> <li>Strong senior stakeholder management, influence, negotiation and communication skills.</li> <li>Customer-focused with the confidence to manage expectations and challenge constructively.</li> <li>Strong analytical, problem-solving and decision-making capability in complex and changing situations.</li> <li>Able to balance operational delivery, growth, innovation, risk and longer-term capability.</li> <li>Proactive, accountable and comfortable working across organisational boundaries.</li> <li>Able to lead change, create clarity and maintain momentum through others.</li> </ul> <p> </p> <p><strong>Benefits</strong></p> <ul> <li>28 days' holiday plus Bank Holidays</li> <li>Buy & sell annual leave scheme</li> <li>Up to a 10% bonus</li> <li>Enhanced salary sacrifice pension</li> <li>Life assurance (up to 6x salary*)</li> <li>Simply Health plan (with upgrade options)</li> <li>Car salary sacrifice scheme*</li> </ul> <p>(*Length of service and T&Cs apply)</p> <p><strong>Equal Opportunity Statement</strong></p> <p>At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.</p> <p>If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.</p> <p>(Please note that we reserve the right to close this position before the expiry date.)</p> <p> </p> <p> </p></div></div></div> <!--SectionStartQuickApplySection empty --> <div class="quickApplyPopUp"> </div> <!--SectionEndQuickApplySection empty --> <br /> <!--SectionStartApply empty --> <div class="ApplyNowContainer ApplyViaFormContainer"> <div class="buttonsLeft"> <ul> <li><a href="/jobs/vacancy/senior-manager-complex-metering-0138-milton-keynes-/156/description/action/apply/?pagestamp=f4832829-8187-4179-b3cf-f0f27b447e14" class="buttonAnchor right">Apply Now</a></li> </ul> </div> </div> <!--SectionEndApply empty --> </div> <!--SectionStartBigVacancyMap empty --> <div class="BigVacancyMap"> <div class="map"> <!-- Start of block - JobDescriptionMap_BigVacancyMap //--> <div id="JobDescriptionMap_BigVacancyMap_pageBlockContainer" data-blockid="JobDescriptionMap_BigVacancyMap" class="pageBlockContainer pageBlockContainer_PageBlockBase"><div class="pageBlockContainerTop"></div><div class="pageBlockContainerMiddle"> <div id="JobDescriptionMap_BigVacancyMap_pageBlockOverlay" class="pageBlockContentOverlay"></div> <div id="JobDescriptionMap_BigVacancyMap_pageBlockLoadingContainer" class="pageBlockContentLoadingContainer"><div id="JobDescriptionMap_BigVacancyMap_pageBlockLoading" class="pageBlockContentLoading"></div></div> <div id="JobDescriptionMap_BigVacancyMap_pageBlock" class="pageBlockContent pageBlockContentNoHeader pageBlockContent_PageBlockBase pageBlockContentNoHeader "><div class="pageBlockInner pageBlockInner_PageBlockBase"><div class="mapContainer"><div class="ButtonHolder ButtonHolder_Top"><span class="bigMapButton"><span class="closeMapButton">Close map</span></span></div><div class="locationsPickerContainer locationsPickerContainer_SingleMode"><div class="locationSelectContainer"><div class="locationSelectLabel">Location</div><div class="locationSelectValue"><div class="locationLabelContainer">Milton Keynes </div></div></div><div class="locationAddressContainer"><div class="locationAddress">Cygnus House , Sunrise Parkway, Milton Keynes , Buckinghamshire, United Kingdom, MK146LS<input type="hidden" class="latitude" value="52.0570599"/><input type="hidden" class="longitude" value="-0.7587647"/></div></div></div><div id="BigVacancyMap" class="mapBlock" style="position:relative"><div class="mapLoading pageBlockContentLoading" style="position:absolute;z-index:-1;display:block;"><span>Loading...</span></div></div><div class="ButtonHolder ButtonHolder_Bottom"><span class="bigMapButton"><a href="#" class="googleMapsButton">Open In Google Maps</a></span></div></div><script type="text/javascript"> function setupBlock_JobDescriptionMap_BigVacancyMap() { removeBlockOverlay('JobDescriptionMap_BigVacancyMap'); 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